Privacy Policy

1. Information we collect

• Information you give us — your name, email, phone number, company, and message when you book a call, subscribe to our newsletter, or contact us.
• Usage data — pages visited, referring source, device and browser type, and similar analytics collected automatically.
• Cookies — small files used to run the site, remember preferences, and measure performance.

2. How we use it

• To respond to your enquiries and schedule strategy calls.
• To send marketing updates you have opted into (you can unsubscribe anytime).
• To measure and improve site performance and our advertising.
• To meet legal, accounting, and security obligations.

3. Advertising and analytics

We use analytics and advertising platforms that may set cookies, pixels, or similar technologies and receive limited usage data to measure site and campaign performance and deliver interest-based advertising (ads for our services shown to you on other websites). These providers process data under their own privacy policies. Where required, we rely on your consent for non-essential cookies.

Opting out of advertising tracking. You can opt out of interest-based advertising at any time through the industry opt-out tools — the Digital Advertising Alliance of Canada at youradchoices.ca, the DAA at optout.aboutads.info, or the NAI at optout.networkadvertising.org — and by blocking or deleting cookies in your browser settings, which does not affect your access to our site. You can also email us at sales@refinexmedia.com to opt out or to ask about the advertising data we hold. Opting out does not remove advertising; it makes the ads you see less relevant. Because opt-outs are usually stored as cookies, you may need to renew them if you clear cookies or switch browsers or devices.

4. Sharing

We do not sell your personal information. We share it only with service providers who help us operate (for example our scheduling, email, hosting, and analytics vendors), and only as needed to deliver those services or when required by law. Some privacy laws treat the use of advertising cookies and pixels (Section 3) as “sharing” personal information for targeted advertising; you can opt out of that sharing at any time using the choices in Section 3.

5. Data retention

We keep personal information only as long as needed for the purposes above or as required by law, after which it is deleted or anonymized.

6. Your rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw marketing consent at any time. Contact us using the details below and we will respond within a reasonable time.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

8. Changes

We may update this policy periodically. The “last updated” date above reflects the current version.